As long as your bottle has not been produced yet, this is not a problem. Through your account, you can see the status of your bottle and if it has not been produced yet, you can click on “Edit your design”.
As we work with personalised products, returns are not possible. However, if there is something wrong with your order we would like you to contact us at firstname.lastname@example.org. We will then be happy to find a solution to help you as quickly as possible. Your satisfaction is of the utmost importance to us. We will do our utmost to provide you with the perfect service.
Definitely! The bottle reaches the lucky one as a beautiful gift
No! All administration is done via e-mail! So you don’t have to worry about anything else
Through your account on our website you can change the order and the delivery address as long as the order is not yet processed. If the order has already been processed and shipped, please send an email to email@example.com with the correct delivery details and your order number. We will then contact you as soon as possible.
Through your account on our website you can still change your design until it goes into production. Unfortunately, once production starts, you will no longer be able to change the design.
Please send an email to firstname.lastname@example.org with your order number and desired delivery date. We will process your order in the next production but may postpone the shipment. Please note that shipping is only possible on a Monday, Wednesday, Thursday or Friday!
You can choose this as an extra when creating your order.
Once the parcel has left our premises, the track & trace will be updated after the first scan by PostNL. If there is a delay at PostNL, the track & trace will remain at the same status, despite the fact that it has indeed left our premises. Fortunately, the processing at PostNL runs very well and any delays are quickly resolved.
Once a parcel receives a return scan, it will automatically be sent back to us. Unfortunately, at that point we can only wait for the package to arrive. Once we have received the package back, we can schedule a new shipment. If the address details were correct, the new shipment should not be a problem. If there was a mistake with the order we would like to receive the correct delivery details from you. Since there is only one shipping included in the original order you will have to pay the second shipping again. We will send you a link for easy payment.
The invoice follows automatically via email after the order is processed. We will send it to the e-mail address on which we received the order. If you missed it, you can always find the invoice in your account on our website at the summary of your order.
The confirmation emails are sent automatically to the email address of the order. If you have not received them yet, please check your spam folder. You can also find all the information about your order in your account on our website.
Unfortunately, this is not possible. However, you can always find all the information about your order through your account on our website.
Or send an email to email@example.com and we will be happy to help you.